Under the terms and in compliance with the provisions of Law No. 144/2015, of 08.09, Henriques Capital Estates provides the necessary information so that the consumer customer can exercise his right to complain to an official, third party and impartial entity that will help him resolve the dispute in question. Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigious proceedings in the Courts. As a rule, the procedure can be described as follows: (1) The consumer customer asks an impartial third party to act as an intermediary between him and the supplier or service provider who is the subject of his complaint. 2) The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution. Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration". Alternative dispute resolution is generally less expensive, less formal and faster than the judicial route. Thus, in the event of a dispute, the consumer customer can resort to an Alternative Dispute Resolution Entity. Henriques Capital Estates provides the websites of some of these entities:
CIMAAL - Centre for Information, Mediation and Arbitration of Consumption of the Algarve Location: Faro Citizen's Shop Largo Dr. Francisco Sá Carneiro 8000-151 Faro Email: cimaal@mail.telepac.pt www.cimaal.pt
For more information: CIAB - Centre for Consumer Information, Mediation and Arbitration (Consumer Arbitration Court) http://www.ciab.pt/pt/ or please access the Consumer Portal at www.consumidor.pt